Ever since I've been reading and writing these blogs I have had an intense sensation of customer anxiety. I analyze everything me and my guests do when eating out. I try to read the server's faces to see what they are thinking. It's downright dreadful. I can't even enjoy myself. I'm thinking about boycotting restaurants altogether.
Yesterday during a break in appointments at the spa, my mom and I went to a nearby restaurant. It was really nice. The menu had interesting/new meals and you could see the kitchen and cooks through plexiglass. It was also super expensive.. well for what I'm used to.
We didn't have much time so we just wanted appetizers. We had to wait for about 15 minutes and were sat at a four person table. I felt bad because it was a Friday night and there was a wait. This waiter could have had people who were drinking and ordering meals. And he got us.
I cringed as a I told him that we had an appoinment (I was trying to let the server know that we would need to be served more quickly as their place is more about presentation and enjoying the atmosphere). However, I could tell this ticked him off. I almost saw his mind click over to "oh great appetizers" mode. He was short with us after that and rather rude. I'm sure he didn't feel like working for that seven dollar tip.. as our bill only added up to about thirty bucks.
He started to do things which made me think he was purposely trying to punish us. For instance, he would come to our table to check on us but wouldn't pick up the empty soup cups .. which I placed at the end of the table for easier access. He also would bring us refills but didn't take our empty glasses. And even though he knew we were trying to have dinner in a timely manner (we DID have forty five minutes so it wasn't that rushed).. and he saw our napkins were on the table.. he waited forever to bring our boxes. Then even longer to bring the check. And I realize he was busy but the servers had a team effort type of staff and helped out alot. I would see him kind of walking around not knowing what to do with himself.
This is just one experience I've had in the last few weeks. But I cringe everytime I ask for something annoying (like extra sauces) or for numerous refills (I'm quite the guzzler). If I stay and sit an extra twenty minutes and it's busy I can feel the server's stare. I'm all the things I hate in a customer. And the more I try to compensate by being nice .. I think the more it angers them.
On a funny note, I had a waitress the other day at a Chilis who talked like she was an auctioneer. I couldn't help but laugh as she was talking because it was basically impossible to understand her. And she would come by and tell me she was getting me another iced tea so quickly that I didn't even have time to say no thanks.
Any other servers or former servers have trouble being a customer?
It's All in How You Say It
3 weeks ago